Charter Transportation - Cancellation Policy:

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• Cancellations received seventy-two (72) hours or more in advance of pick-up time will receive a full refund minus a $100 + GST cancellation fee.

• No refunds for cancellations received under 72 hours prior to pick up. 

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Charter Transportation - Operating Policy:

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• Simply Kimberley / Resort Tours will not be responsible for delays caused by road conditions, weather or other conditions within or beyond the carrier's control. Cancellation Insurance or Trip Interruption Insurance is strongly advised due to the nature of mountainous travel.

• In the event of a flight delay, drivers will wait for 30 minutes for no additional charge. Delays beyond 30 minutes from requested pick up time, will be billed at $100/hour plus 5% GST in 30-minute increments.

• For departure flights, travellers must be ready 10 minutes prior to scheduled pickup time.

• YXC Arrivals - Simply Kimberley / Resort Tours will meet clients at the arrival doors of the Canadian Rockies International Airport. Our branded shuttle will be parked out front of arrivals and driver will be inside awaiting confirmed passengers.

• YYC Arrivals – Simply Kimberley / Resort Tours will organize a curbside pick up and will need to be in contact with clients via mobile or email to confirm exact pick-up time once luggage is collected.

 

Charter Transportation - Gratuity Policy:​

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• Simply Kimberley / Resort Tours will automatically include an additional charge of 10% gratuity when moving groups of 3+ passengers.